At usabikers.net, we understand that purchasing a Stealth Bomber Bike is a significant investment, and your peace of mind is our priority. That’s why we offer a comprehensive refund policy designed to protect you in case of any issues with your new ride. This policy ensures that you can shop with confidence, knowing that we stand behind the quality of our stealth bomber bikes.
Understanding Our 14-Day Return Window for Stealth Bomber Bikes
Most items, including our popular stealth bomber bikes, are covered by our 14-day refund policy. If your stealth bomber bike arrives with faults, damage, or missing parts, you can return it to us for a full refund or exchange. This 14-day period begins from the date you receive your bike, giving you ample time to inspect your purchase.
Important Note: Customers are responsible for covering the cost of return shipping. This return shipping fee will be deducted from the total refund amount.
Before signing for your delivery, it’s crucial to perform a thorough unpacking inspection. If you’re unable to unpack and inspect your stealth bomber bike immediately upon arrival, we strongly recommend taking an unboxing video. This video serves as valuable evidence should any shipping damage be discovered later.
While we strive for perfection, minor cosmetic imperfections like scratches or paint chips may occasionally occur. In such cases, we’re committed to finding a fair resolution, often through a reasonable discount. However, please understand that minor cosmetic issues are not grounds for warranty replacement or returns once you have signed for the delivery, acknowledging receipt in good condition.
The Refund Process for Your Stealth Bomber Bike
The refund process involves a few steps to ensure fairness and accuracy. Once your returned stealth bomber bike is shipped back, it may take approximately 3-6 weeks to reach our supplier for inspection. Following the supplier inspection, please allow an additional 5-7 business days for us to process your refund request. We appreciate your patience throughout this process.
To initiate a return for your stealth bomber bike, please contact us via email at [email protected]. In your email, kindly include clear pictures and a detailed description outlining the issues you’re experiencing with your bike. This information is essential for us to assess your return request efficiently.
If your return is approved and accepted, we will promptly send you a return shipping label, along with clear instructions on how and where to send your package back to us.
Please remember that the customer is responsible for all return shipping costs associated with the return of the stealth bomber bike.
Stealth Bomber Bike Refund Eligibility: Key Conditions
To ensure a smooth return process, please be aware of the eligibility criteria for stealth bomber bike refunds:
- Condition of the Bike: To be eligible for a full or partial refund (minus original shipping and potential restocking or damage fees), the stealth bomber bike must be returned in new and unused condition within 14 days of delivery.
- Original Packaging: The bike must be returned with all original tags still attached and in its original packaging.
- Proof of Purchase: You will need to provide a receipt or proof of purchase to complete your return.
- Zappscycles Approval: Crucially, written approval from Zappscycles is mandatory before sending back any returns. Returns sent without prior written consent from Zappscycles will not be eligible for a refund. In such cases, the customer will be responsible for paying for the item to be shipped back to them, or the item may be forfeited.
Specific Eligibility Points:
- Unused and Original Condition: The stealth bomber bike must be unused and returned in the same condition you received it.
- Original Packaging: It must also be returned in its original packaging to protect it during transit.
- Faulty or Damaged Items: To be eligible for a refund, the stealth bomber bike must be demonstrably faulty or damaged upon arrival. We do not offer refunds if you simply change your mind about your purchase.
- Missing Items: If you have not received your stealth bomber bike within 90 days of placing your order, and you have your order number and proof of purchase, you are eligible for a refund.
- Full Retail Price: This refund policy applies to stealth bomber bikes purchased at full retail price.
- Sale Items: Please note that items purchased on sale or at a discount are not eligible for refunds. Discounted items are final sale.
We are committed to ensuring your satisfaction with your stealth bomber bike purchase. If you have any questions regarding our refund policy or need to initiate a return, please do not hesitate to contact us at [email protected]. We are here to help!
