Purchasing a Stealth Bomber E Bike is an exciting investment, and we at usabikers.net want to ensure you have complete peace of mind with your purchase. We understand that sometimes, despite careful consideration, a product might not be exactly what you expected, or it might arrive with unforeseen issues. That’s why we have a clear and customer-friendly 14-day refund policy designed to protect your interests when buying a stealth bomber e bike from us.
14-Day Window for Returns on Your Stealth Bomber E Bike
For most items, including our popular stealth bomber e bike models, we offer a 14-day refund policy. This period begins from the day you receive your e bike. If, within this timeframe, you find your stealth bomber e bike to be faulty, damaged, or missing parts upon arrival, you are eligible to return it for a full refund or an exchange.
It’s important to note that while we stand by the quality of our stealth bomber e bikes, customers are responsible for covering the cost of return shipping. This return shipping fee will be deducted from your total refund amount.
Inspecting Your Stealth Bomber E Bike Upon Delivery
Before signing for your stealth bomber e bike delivery, we strongly advise conducting a thorough unpacking inspection. This is crucial. If immediate unpacking isn’t possible, creating an unboxing video is highly recommended. This video serves as vital evidence should any shipping damage be discovered later.
We understand minor cosmetic imperfections can occasionally occur. For issues like small scratches or paint chips on your stealth bomber e bike, we are open to discussing a reasonable discount. However, please be aware that minor cosmetic issues do not qualify for a warranty replacement or a return once you have signed for the delivery, acknowledging receipt in good condition.
Refund Processing Time for E Bike Returns
Once your returned stealth bomber e bike is shipped back to our supplier, please allow approximately 3-6 weeks for transit and inspection. Following inspection, allow an additional 5-7 business days for us to process your refund. We strive to handle returns as quickly as possible while ensuring a thorough inspection of the returned e bike.
How to Initiate a Stealth Bomber E Bike Return
To begin the return process for your stealth bomber e bike, please contact us via email at [email protected]. In your email, please include clear pictures and a detailed description of the issue you are experiencing with your e bike. This information helps us understand the situation and process your return efficiently.
If your return request is approved and accepted, we will email you a return shipping label along with comprehensive instructions on how and where to send your package. Remember, the customer is responsible for all return shipping costs associated with returning a stealth bomber e bike.
Eligibility Requirements for Stealth Bomber E Bike Refunds
You can return most new, unused stealth bomber e bikes within 14 days of delivery for a refund. Refunds may be full or partial, covering the product cost, but excluding original shipping fees, restocking fees, or costs for damaged parts if applicable. Eligibility for returns is always calculated from the delivery date of your stealth bomber e bike.
To be eligible for a return, your stealth bomber e bike must be in unused condition, with all original tags still attached, and returned in its original packaging. You will also need to provide a receipt or proof of purchase to process your return. Crucially, you must obtain written approval from Zappscycles before sending back your stealth bomber e bike. Returns sent without prior written consent from Zappscycles will not be eligible for a refund. In such cases, the customer will be responsible for the shipping costs to have the item returned to them or forfeit the e bike.
To reiterate the conditions for a valid return:
- Your stealth bomber e bike must be unused and in the same condition as when you received it.
- It must be returned in its original packaging.
- A receipt or proof of purchase is required for all returns.
- The e bike must be faulty or damaged to be eligible for a return. We do not offer refunds for changes of mind.
- If you have not received your stealth bomber e bike 90 days after ordering and possess your order number and proof of purchase, please contact us.
- This refund policy applies to stealth bomber e bikes purchased at full retail price. Sale items are not eligible for refunds. If a stealth bomber e bike is purchased at a discounted price, it cannot be refunded.
We are here to help. If you have any questions regarding the return of your stealth bomber e bike, please don’t hesitate to contact us at [email protected]. We are committed to ensuring your satisfaction with your stealth bomber e bike purchase from usabikers.net.
