When you purchase a bike from Solé, ensuring it arrives in perfect condition and without issue is paramount. That’s where Solé Shipping Protection comes in. Purchasing items online can be fraught with worry, especially when it comes to larger items like bicycles. What happens if your new bike gets lost, damaged, or even stolen during shipping? Solé Bike Company understands these concerns and offers a solution to give you peace of mind.
What Does Solé Shipping Protection Actually Cover?
Solé Shipping Protection is designed to cover your order against unforeseen shipping mishaps. Specifically, if you opt for this protection at checkout, you are covered for:
- Lost Items: If your order goes missing during transit and is never delivered.
- Damaged Items: If your bike or components arrive damaged due to mishandling during shipping.
- Stolen Items: Critically, this includes theft, even porch piracy.
Instead of dealing with complicated claims processes from third-party providers, Solé handles everything directly. This means no more being bounced around to different companies or struggling with lengthy email exchanges and police reports. If something goes wrong, Solé’s customer service team steps in to resolve the issue swiftly.
Porch Piracy and Stolen Bikes: Solé Has You Covered
Worried about your bike being stolen right off your porch after delivery? Solé Shipping Protection explicitly covers stolen items, even after the tracking information marks your order as “delivered.” This is a significant benefit in today’s world where package theft is unfortunately common.
However, it’s important to note one exception: e-bikes. Due to their higher value and specific shipping requirements, all e-bike deliveries from Solé require a signature upon receipt. Therefore, Solé Shipping Protection does not cover e-bikes that are stolen if a signature was not obtained at the time of delivery. This is to ensure secure delivery for these higher-value items.
How To File a Shipping Protection Claim with Solé Bike Company
If you chose Solé Shipping Protection at checkout and unfortunately need to file a claim, the process is straightforward. Simply email Solé’s customer support team at [email protected]. To help expedite your claim, please include the following information in your email:
- Your order number.
- Photos clearly showing any damage, if applicable.
- A brief explanation of the issue you are experiencing (lost, damaged, or stolen item).
The Solé customer service team will then assist you in resolving your claim, aiming for a quick and satisfactory solution.
Act Fast: Claim Timeframe for Solé Shipping Protection
It’s crucial to file your claim promptly if you suspect an issue with your delivery. Solé Bike Company requests that you initiate a claim as soon as you realize something might be wrong. There is a 15-day window from the date your order is marked as delivered (or the estimated delivery date if it hasn’t arrived) to file a claim. Acting quickly ensures a smoother and faster resolution.
The Cost of Peace of Mind: Solé Shipping Protection Pricing
Protecting your bike order with Solé Shipping Protection is surprisingly affordable. The cost is just 2% of your total cart value. For smaller orders under $100, the cost is capped at a mere $0.98. This small investment provides significant peace of mind, knowing that your purchase is protected against loss, damage, or theft throughout the shipping process. Remember, this excludes e-bikes stolen without a delivery signature.
In conclusion, for a minimal cost, Solé Shipping Protection offers robust coverage and a hassle-free claims process, making it a worthwhile consideration when purchasing your new bike from Solé Bike Company.
