Purchasing a bike online brings convenience, but also the worry of potential shipping mishaps. At Solé Bicycles, we understand this concern, which is why we offer comprehensive Solé Shipping Protection when you buy your Sole Bikes. Unlike other providers that might send you through hoops with third-party claims processes, police reports, and endless email exchanges, Solé Shipping Protection provides direct support from our dedicated customer service team. If your sole bikes order encounters any issues – whether it’s lost, damaged, or even stolen after delivery – we’ve got you covered. With Solé Shipping Protection, you can relax knowing that Solé will either refund your purchase or reship your items, ensuring your new sole bikes arrive safely and sound.
Protection Against Porch Piracy for Your Sole Bikes
Worried about package theft after your sole bikes are delivered? Solé Shipping Protection extends to cover stolen items, even after the tracking information marks your order as delivered. Yes, you read that right! If porch pirates strike and snatch your sole bikes, Solé has you protected. This coverage gives you extra peace of mind, especially in areas where package theft is a concern. However, please remember that for e-bike purchases, a signature is required upon delivery. Solé Shipping Protection does not cover e-bikes that are stolen from a porch if signature confirmation was bypassed.
Filing a Claim for Lost, Damaged, or Stolen Sole Bikes
If you added Solé Shipping Protection to your order during checkout and unfortunately need to file a claim, the process is simple and direct. Just email our customer support team at [email protected]. Please include your order number in the email, along with any helpful pictures that illustrate the damage if applicable. Briefly explain the issue you’re experiencing with your sole bikes order. Our customer service team will promptly assist you in resolving your claim and getting you back on track to enjoying your new sole bikes.
Prompt Claim Filing for Your Sole Bikes Order
Time is of the essence when it comes to shipping issues. If you suspect something is wrong with your sole bikes delivery, initiate a claim with us immediately. We provide a 15-day window to file a claim, starting from the moment your order is marked as delivered, based on the tracking information provided. Acting quickly ensures a smoother and faster resolution for any lost, damaged, or stolen sole bikes.
Affordable Protection for Your Sole Bikes
Securing your sole bikes with Solé Shipping Protection is incredibly affordable. The cost is just 2% of your cart value. For smaller orders under $100, the protection is even more budget-friendly at a flat rate of only 98 cents. This minimal investment provides full coverage against loss, damage, or theft during the entire shipping process, ensuring your sole bikes arrive in perfect condition and giving you unparalleled peace of mind. Remember, signature is required for e-bike deliveries, and porch piracy/theft is not covered for e-bikes without signature confirmation.
