Altis Powersports Inc. is dedicated to providing top-tier electric off-road motorcycles and a customer experience that goes above and beyond. To ensure your peace of mind and satisfaction with your purchase, particularly with models like the Altis Sigma e-bike, we offer a comprehensive Limited Warranty. This warranty underscores our commitment to quality and the durability of your riding experience.
Comprehensive Warranty Coverage for Your Altis Sigma E-Bike
We stand firmly behind the craftsmanship and components of our electric motorcycles. Our warranty is structured to protect your investment in your Altis Sigma e-bike, covering key aspects from initial defects to long-term power system reliability.
30-Day Workmanship and Operational Warranty
From the moment your Altis Sigma e-bike is delivered, you are covered by a 30-day warranty against any defects in workmanship and operational issues. This period allows you to thoroughly assess your new e-bike and ensures that any initial problems are promptly addressed.
30-Day Parts and OEM Accessories Warranty
All original parts and OEM accessories included with your Altis Sigma e-bike are warranted for 30 days from the delivery date. This coverage ensures that every component, from the smallest fitting to essential accessories, meets our high standards of quality and performance.
365-Day Power System Components Warranty
Recognizing the critical role of the power system in your electric motorcycle, Altis Powersports Inc. provides an extensive 365-day warranty on key power system components. This includes the motor, controller, and battery of your Altis Sigma e-bike, giving you confidence in the longevity and reliability of these vital parts.
Understanding Warranty Exclusions
While our warranty is comprehensive, it’s important to be aware of certain exclusions that are standard in the powersports industry. These exclusions help maintain the integrity of the warranty for all our customers.
Normal Wear Components
Like all vehicles, electric motorcycles experience wear and tear on certain components through regular use. Our Limited Warranty does not cover normal wear components such as brake components, seals, bearings, chains, suspension components, tires, rims, grips, and handlebars. These parts are subject to wear depending on riding conditions and frequency of use.
Misuse or Abuse
The warranty does not extend to damage resulting from misuse or abuse of the product. This includes damage caused by accidents, collisions, or general neglect, as such incidents are beyond manufacturing defects and indicative of improper handling.
Alterations and Unauthorized Modifications
Modifications to the factory wiring or the installation of non-genuine Altis parts can compromise the e-bike’s performance and safety. Any alterations or unauthorized modifications, including using the product in racing or competition, will void the Limited Warranty.
Improper Handling and Storage
To ensure the longevity and performance of your Altis Sigma e-bike, proper handling and storage are crucial. Misuse in charging, discharging, or improperly storing the unit can lead to damage not covered under the Limited Warranty.
Additional Warranty Terms
This Limited Warranty is designed to protect the original purchaser of the Altis Sigma e-bike and is non-transferable. To make a warranty claim, it’s essential to provide proof of purchase, such as the original receipt from Altis Powersports Inc. or an authorized dealer.
Initiating a Warranty Claim
Should you need to make a warranty claim, Altis Powersports Inc. has streamlined the process to ensure it is as smooth and efficient as possible.
Simple Claim Process
To initiate a claim, please contact Altis Powersports Inc. directly or reach out to your authorized dealer. Ensure you have your original proof of purchase and detailed information about the issue you are experiencing with your Altis Sigma e-bike. Our dedicated customer service team will guide you through each step, from assessing your claim to implementing the necessary solutions.
Altis Powersports Inc. is committed to ensuring your satisfaction and confidence in your Altis Sigma e-bike. We encourage you to thoroughly review this warranty policy to fully understand its terms and conditions. For any further inquiries or assistance, please do not hesitate to contact our customer support team.
Thank you for choosing Altis Powersports Inc. We are excited to be part of your electric riding journey.
