At usabikers.net, we understand that purchasing a Stealth Bomber Electric Bike is a significant investment. That’s why we offer a straightforward and customer-friendly return policy to ensure your peace of mind. If for any reason your new electric bike arrives with faults, damage, or missing parts, rest assured, we’ve got you covered. You can return it to us for a full refund or exchange within 14 days of receiving it.
Please be aware that customers are responsible for covering the cost of return shipping, and this amount will be deducted from your refund. To protect yourself from any shipping-related issues, it’s essential to inspect your delivery thoroughly before signing for it. If immediate unpacking isn’t possible, we strongly recommend creating an unboxing video. This video acts as crucial evidence should any shipping damage be discovered later. While minor cosmetic imperfections like a scratch or paint chip may be eligible for a discount, they don’t qualify for warranty replacement or returns once you’ve signed for the delivery.
Understanding the Refund Timeline for Your E-Bike Return
Once your stealth bomber electric bike return is initiated, please allow 3-6 weeks for it to be shipped back to our supplier. After we receive and inspect your returned e-bike, please allow an additional 5-7 business days for us to process your refund. We strive to handle all returns as quickly as possible while ensuring a thorough inspection.
How to Easily Contact Us to Initiate Your Electric Bike Return
Starting your return is simple. Just email our customer support team at [email protected]. To help us process your request efficiently, please include clear pictures and a detailed description of any issues you’re experiencing with your stealth bomber electric bike. If your return is approved, we will promptly send you a return shipping label and detailed instructions on how and where to send your package back to us.
Kindly remember that the customer is responsible for all return shipping costs.
Return Eligibility for Stealth Bomber Electric Bikes at Usabikers.net
You can return most new, unused stealth bomber electric bikes within 14 days from the delivery date for a full or partial refund. This refund will be for the product cost, minus original shipping fees and any applicable restocking or damage fees if the returned item is not in original condition. Because of the nature of electric bikes, the return eligibility period always begins from the date of delivery.
To be eligible for a return, your stealth bomber electric bike must be completely unused, still have all original tags attached, and be returned in its original packaging. You will also need to provide your receipt or proof of purchase. Importantly, you must obtain written approval from Zappscycles before sending any return. Returns sent without prior written consent from Zappscycles will not be eligible for a refund, and the customer will be responsible for paying for return shipping to get the item back, or the item will be forfeited. If you have any questions regarding returns, please don’t hesitate to contact us at [email protected].
* To reiterate, your stealth bomber electric bike must be unused and in the exact condition you received it to be eligible for a return.
* It must also be returned in its original packaging to ensure safe transit.
* A receipt or proof of purchase is required to complete your return process.
* To qualify for a return under this policy, the electric bike must be demonstrably faulty or damaged upon arrival. We do not offer refunds if you simply change your mind about your purchase.
* In the rare event that you do not receive your stealth bomber electric bike within 90 days of ordering, and you have your order number and proof of purchase, you are eligible for a refund.
* This full refund policy applies to items purchased at full retail price. * Please note that sale items are not eligible for refunds. If a stealth bomber electric bike or accessory was purchased at a discounted price, it is not refundable.
Alt text: A person inspecting a stealth bomber electric bike upon delivery for any damages, highlighting the importance of checking for faults to ensure eligibility for returns under the usabikers.net policy.
