Purchasing an Electric Stealth Bomber Bike is an exciting investment, and at usabikers.net, we want you to be completely satisfied with your purchase. Understanding our refund policy is crucial for your peace of mind. We offer a straightforward 14-day refund policy designed to protect you in case of any issues with your new e-bike.
14-Day Return Window for Your Electric Stealth Bomber Bike
You have 14 days from the delivery date to request a refund or exchange if your electric stealth bomber bike arrives faulty, damaged, or with missing parts. We understand that receiving a high-value item like a stealth e-bike in perfect condition is paramount, and this policy is in place to ensure just that.
Eligibility and Conditions for Returning Your Stealth E-Bike
To be eligible for a return, your electric stealth bomber bike must meet certain conditions. Firstly, we require an unpacking inspection upon delivery. Before signing for your delivery, carefully inspect the packaging for any signs of damage. If possible, unpack and examine the bike itself. If immediate unpacking isn’t feasible, we strongly recommend taking an unboxing video. This video acts as crucial evidence should you discover shipping damage later.
Minor cosmetic issues, such as a scratch or chip, while unfortunate, do not typically warrant a full warranty replacement or return once you have signed for the delivery. In such cases, we are open to discussing a reasonable discount to compensate for the imperfection. However, this is assessed on a case-by-case basis.
The electric stealth bomber bike must be returned in unused condition, with all original tags and packaging intact. You will also need to provide a receipt or proof of purchase to process your return. It’s important to note that the return eligibility period begins from the date of delivery to ensure fairness and clarity for all our customers.
Crucially, any return must have prior written approval from usabikers.net. Returning an electric stealth bomber bike without obtaining this approval beforehand will result in the rejection of the refund, and you will be responsible for the return shipping costs to get the bike back, or forfeit the item entirely.
Please also be aware that this refund policy applies to purchases at full retail price. Sale items, including discounted electric stealth bomber bikes, are not eligible for refunds.
Step-by-Step Guide to Initiate a Return for Your Electric Stealth Bomber Bike
To start a return process, simply email our customer service team at [email protected]. In your email, please include clear pictures and a detailed description of the issue you are experiencing with your electric stealth bomber bike. This allows our team to quickly assess the situation and provide the most efficient solution.
If your return request is approved, we will send you a return shipping label along with comprehensive instructions on how and where to send your package back to us.
Please remember that the customer is responsible for all return shipping costs associated with returning an electric stealth bomber bike. This cost will be deducted from your final refund amount.
Understanding the Refund Process and Timeframe
Once your returned electric stealth bomber bike reaches our supplier, it will undergo a thorough inspection. The entire return and refund process, including shipping to our supplier, inspection, and processing, can take approximately 3-6 weeks, with an additional 5-7 business days for processing once the inspection is complete. We appreciate your patience as we diligently work through each return to ensure fair and accurate resolutions.
We are here to help if you have any questions regarding our refund policy or the return process for your electric stealth bomber bike. Do not hesitate to contact us at [email protected] for any assistance. Your satisfaction is our priority.
