Welcome to usabikers.net! We are committed to ensuring your new bike, including our popular 2 Seater Bike models, arrives safely and efficiently. This guide outlines our shipping policies to help you understand the process, costs, and delivery times associated with your order. We utilize reliable carriers such as UPS, USPS, FedEx, and DHL to bring your chosen bicycle right to your doorstep, without any added tax. Please review the information below to familiarize yourself with our shipping procedures and destinations.
Shipping Destinations and Costs
Currently, we proudly offer FREE shipping to all locations within the lower 48 states of the United States. This includes a wide range of bikes, from single riders to the fun and inclusive 2 seater bike. Please note that we are unable to ship to PO Boxes, APO addresses, or to Alaska, Hawaii, and Puerto Rico at this time.
For our international customers, we provide shipping to a select list of countries using two distinct methods, catering to different needs and timelines for receiving your new bike, be it a standard model or a 2 seater bike for shared adventures. We ship to the following countries:
United Arab Emirates, Austria, Australia, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, Canada.
For these international destinations, we offer the following shipping options:
| Shipping Method | Condition | Price |
|---|---|---|
| Expedited Shipping | — | $350.00 USD |
| Standard Shipping | — | $250.00 USD |
Alt text: A person in a warehouse efficiently uses a label printer to prepare a package for shipment, highlighting the streamlined process for delivering bikes from usabikers.net.
Shipping Methods and Times
Your order from usabikers.net, whether it’s for a solo ride or a 2 seater bike built for two, will ship from our local warehouses in the US or our Poland warehouse, depending on your location and stock availability.
For in-stock items, we aim to dispatch your order within 1-3 business days, unless otherwise specified on the product page. Following dispatch, please allow 7-14 business days for your shipment to reach your specified address. This timeframe accounts for processing and transit, ensuring your 2 seater bike arrives ready for your next adventure.
Alt text: A well-organized warehouse filled with labeled shipping boxes, illustrating the scale of operations at usabikers.net to fulfill bike orders efficiently.
Managing Your Shipment: Changes, Cancellations, and Returns
We understand that plans can change, and we strive to be flexible while also managing the logistics of shipping your bike, including larger items like a 2 seater bike.
Address Changes:
- We offer FREE address changes as long as the change is requested before we provide you with the tracking number.
- Once your package is in transit and the tracking information reflects a successful address change via FedEx, a $20 fee will be applied.
Order Cancellations:
- Cancelling an order after it has shipped incurs a $200 charge.
- If you refuse delivery of a shipped order or the package is undeliverable, a $200 fee will be charged.
- Similarly, if a package has been successfully delivered to the original address and you then wish to cancel, a $200 fee applies.
Restocking Fee:
- For order cancellations after shipment where modification is not possible, you may reject the package. In such cases, a restocking fee of 15% of the ebike cost will be charged.
- Customers are responsible for a $200 return shipping cost. Usabikers.net will provide a return shipping label and arrange for carrier collection.
- Defective items returned within 15 days of receipt, with timely notification to our Customer Service, are exempt from restocking fees.
- Please be aware that we do not accept returns for accessories unless they are due to quality issues.
Alt text: A delivery truck arriving to drop off packages, symbolizing the final step in usabikers.net’s shipping process to get bikes to customers.
Tracking Your Order
Keeping track of your order, including your eagerly awaited 2 seater bike, is simple. If you registered an account on ridstar.net, you can easily access your order and shipping details there. Alternatively, you can track your order using your order number on our website even without registration. For any further shipping inquiries, please reach out to our support team at [email protected]. We are committed to responding within 24 hours to assist you.
Kindly Notes:
- Shipping times can be influenced by customs processing times and public holidays, which are unfortunately outside of our control. If your package exceeds the estimated delivery timeframe, please contact us for assistance.
- Public holidays will affect shipping schedules as manufacturers and couriers operate with limited service. Normal operations will resume promptly after each holiday.
- Tracking numbers may take a few days to become active in the courier’s system after shipment. If initial tracking attempts are unsuccessful, please try again later.
- All delivery timeframes provided are estimates based on historical data and are for guidance only.
- Usabikers.net is not liable for items lost, stolen, or damaged due to carrier actions or inactions (FedEx or other parcel services).
- Customers are responsible for return shipping costs, which are non-refundable. We recommend using a trackable and insured shipping method for returns. Please refer to our Limited Warranty Terms for detailed information on warranties and claims.
We at usabikers.net are dedicated to a smooth and transparent shipping process, ensuring your experience from purchase to delivery of your new bike, including our 2 seater bike options, is excellent.
