When you invest in an electric bike, especially an off-road model like an Altis E Bike, you’re looking for reliability and performance. At Altis Powersports Inc., we understand this, and that’s why we’re committed to providing not only high-quality electric off-road motorcycles but also exceptional customer service to back up your purchase. Our Limited Warranty is designed to give you confidence in your Altis e bike and ensure a durable and enjoyable riding experience.
Comprehensive Warranty Coverage for Your Altis E-Bike
We stand behind the craftsmanship and components of every Altis e bike. Our warranty coverage is structured to protect you against potential issues, giving you peace of mind as you explore trails and push your bike to its limits. Here’s a detailed breakdown of what our Limited Warranty includes:
30-Day Workmanship and Operational Warranty
From the moment your Altis e bike is delivered, you are covered by a 30-day warranty that addresses any defects in workmanship or operational issues that may arise. This means if you encounter problems due to how your bike was assembled or if it’s not functioning correctly right out of the box, we’ve got you covered.
30-Day Parts and OEM Accessories Warranty
Similarly, all original parts and OEM accessories included with your Altis e bike are warranted for 30 days from the delivery date. This warranty ensures that every component, from the smallest bolt to essential accessories, is free from manufacturing defects upon arrival.
365-Day Power System Components Warranty
The heart of any e bike is its power system, and for your Altis e bike, we provide extended protection for these crucial components. We offer a 365-day warranty on key power system elements, including the motor, controller, and battery. This year-long coverage reflects our confidence in the longevity and reliability of these vital parts, ensuring your Altis e bike keeps you powered up for adventures ahead.
Understanding Warranty Exclusions
While our warranty is comprehensive, it’s important to understand what is not covered. Like any vehicle, certain components and situations are outside the scope of the Limited Warranty. Here are the key exclusions:
Normal Wear and Tear Components
Electric bikes, especially those designed for off-road use, experience wear and tear on certain parts. This warranty does not cover components subject to normal wear and tear, including but not limited to brake pads, seals, bearings, chains, suspension elements, tires, rims, grips, and handlebars. These are parts that naturally degrade with use and require periodic replacement.
Misuse or Abuse of Your Altis E-Bike
Our warranty does not extend to damage caused by misuse or abuse of the product. This includes damage resulting from accidents, collisions, neglect, or any riding activity outside of normal intended use. Riding your Altis e bike responsibly is crucial for maintaining its condition and ensuring warranty coverage remains valid.
Alterations and Unauthorized Modifications
Modifying your Altis e bike with non-genuine parts or alterations to the factory wiring can compromise its performance and safety. Any unauthorized modifications, including the installation of non-genuine Altis parts or using the bike in racing or competitive events, will void this Limited Warranty. It’s essential to keep your Altis e bike in its original factory condition to maintain warranty validity.
Improper Handling and Storage
Proper care for your Altis e bike is essential. The warranty does not cover damage resulting from improper handling and storage, particularly concerning the battery. Misuse in charging or discharging the battery, or improperly storing the unit, will also void this Limited Warranty. Following our guidelines for battery care and storage will help ensure both the longevity of your battery and the validity of your warranty.
Additional Warranty Terms
This Limited Warranty is designed for the original purchaser of the Altis e bike and is non-transferable. To make a warranty claim, you will need to provide proof of purchase, such as the original receipt from Altis Powersports Inc. or an authorized dealer.
Initiating a Warranty Claim
Should you need to make a warranty claim, the process is straightforward. Please contact Altis Powersports Inc. directly or reach out to your authorized dealer. When you contact us, please have your original proof of purchase and detailed information about the issue you are experiencing with your Altis e bike. Our dedicated customer service team will guide you through the claim assessment and resolution process.
At Altis Powersports Inc., we value your business and are dedicated to providing you with a reliable, high-quality Altis e bike. We encourage you to thoroughly read this warranty policy to fully understand its terms and conditions. For any further questions or assistance, please do not hesitate to reach out to our customer support team.
Thank you for choosing Altis Powersports Inc. for your electric biking needs. Ride with confidence knowing your Altis e bike is backed by our commitment to quality and customer satisfaction.
