Purchasing an electric bike is often a significant investment, and надежный customer support is crucial for peace of mind. Unfortunately, some experiences fall far short of expectations. This account details a frustrating encounter with Amped Bikes customer service, highlighting potential issues buyers might face regarding product support and expertise.
The Spark of Trouble: A Simple Connector Gone Wrong
About a year and a half after purchasing and installing an Amped Bikes kit, a rider encountered a problem during a typical ride. A cheaply made connector, a component of the Amped Bikes system, came loose. This seemingly minor issue quickly escalated into a more serious electrical problem: a short circuit. Dramatic blue sparks and worrying noises erupted from the bike’s system. Fortunately, the rider was not injured, but the connector itself melted due to the electrical fault.
Seeking Help: A Forum Post Turns Into a Dead End
Faced with a melted connector and unsure of the correct wiring configuration, the rider turned to Amped Bikes’ official FAQ forum for assistance. The question was straightforward: identifying the correct wiring for the damaged connector, specifically the placement of a red wire in relation to two possible connection points. Providing pictures and wire colors, the rider reasonably expected a simple answer from the manufacturer.
Lack of Product Knowledge and Support Delays
Surprisingly, Amped Bikes’ response was not helpful. Despite receiving detailed information and images, the company representative admitted an inability to identify the correct wiring configuration for their own product. The request for help then devolved into a time-consuming and inefficient process. The rider was instructed to completely disassemble the bike’s electrical system, photograph every single connector (even though only one was problematic), and send these images in for labeling. This drawn-out process, incredibly, took a year to elicit any response, and only after persistent follow-ups and complaints about the lack of communication.
The Unresolved Issue and the “Solution” of Purchase
Even after this extensive delay, the core problem remained unresolved. The melted connector meant visual identification of the original wiring was impossible. The crucial information – which wires connected to the damaged connector – was precisely what Amped Bikes could not provide. After numerous emails and further explanations, the final response from Amped Bikes was both unhelpful and dismissive: the company representative stated the issue was “taking up too much of my time” and suggested purchasing a new controller from their website. The suggestion was to specify “the black older one” in the order notes. Instead of providing basic wiring information for their product, the company’s solution was to sell another part, essentially sidestepping the support request entirely.
A Customer Service Warning
This experience serves as a stark warning to potential Amped Bikes customers. If you anticipate needing product support or expect the manufacturer to possess detailed knowledge of their own systems, this account suggests significant shortcomings. The inability or unwillingness to provide basic wiring information for their electric bike systems raises serious concerns about Amped Bikes’ commitment to customer service and product support. Buyers should be aware that support may be lacking should they encounter technical issues with their Amped Bikes products.
