Ensuring the longevity and performance of your bike relies heavily on the quality of its components. At usabikers.net, we understand that peace of mind comes with knowing your investment is protected. This guide outlines the warranty and crash replacement policies for aftermarket bike parts and frames, providing clarity and confidence in your purchase decisions. We’ll break down what’s covered, what’s not, and how to navigate the process should you need to utilize your warranty.
Understanding Your Aftermarket Parts & Frame Warranty
Stolen BMX provides a solid warranty on its hard goods, reflecting their commitment to quality. For all parts purchased, you’re covered for 6 months from the purchase date against manufacturing defects and material flaws. Frames receive an extended warranty of one year from the purchase date, also guarding against manufacturing and material defects. It’s crucial to remember that this warranty is exclusively for the original purchaser and requires a copy of the purchase receipt for validation. Items with a lifetime warranty adhere to the same guidelines.
To ensure your warranty is valid for complete bicycles, professional assembly is a prerequisite. Your bike must be assembled by a qualified bike shop. This step ensures proper construction and function, aligning with the manufacturer’s standards and protecting your warranty rights.
What’s Not Covered Under Warranty
Like any warranty, there are limitations. “Wear and tear,” which is expected with regular use, is not covered. Similarly, product abuse or improper use that goes against the intended purpose of the components will void the warranty. It’s essential to use your bike parts as intended and maintain them properly to maximize their lifespan and uphold your warranty.
Regarding shipping, the initial cost to send potentially warrantied items to Stolen is the responsibility of the original purchaser. However, Stolen covers the shipping costs to return the repaired or replacement product back to the customer.
Resolution of Warranty Claims
Upon receiving a warranty claim, Stolen will examine the product. If deemed warrantable, the product is subject to either repair or replacement. Due to product availability, replacements might involve alternative products or colors that Stolen considers suitable. It’s important to note that exact color and model matches are not guaranteed in replacement scenarios. Soft goods are explicitly excluded from this warranty.
Should you believe your product issue falls outside the standard warranty, Stolen offers a crash replacement policy. Contact their USA office to explore options available under this policy, which aims to support riders even when a warranty claim is not applicable.
Crash Replacement Policy: Keeping You Riding
Even after the warranty period expires, or if a situation doesn’t qualify for warranty coverage, Stolen provides a crash replacement policy. This policy offers discounted pricing to help you replace damaged parts and get back on your bike.
To utilize the crash replacement policy, you’ll need to contact Stolen for pricing and availability. A valid receipt for the product in question is required at the time of purchase under the crash replacement program. This policy underscores Stolen’s commitment to rider support beyond the standard warranty timeframe.
Navigating the Warranty Process
For customers in the United States, initiating a warranty claim is straightforward. Contact Stolen via email at [email protected] or by phone to obtain a Return Authorization (RA) number, if applicable. Customers outside the USA should contact their nearest distributor for warranty procedures.
Once you have an RA number, send the affected product(s) to the address provided by Stolen. Include a copy of your original purchase receipt and a sheet with your contact information – name, phone number, email, and address.
After Stolen examines the returned product, they will determine whether it will be replaced, repaired, or returned. Again, availability may lead to replacements with alternative products or colors deemed suitable by Stolen, and exact matches are not guaranteed.
Important Warning: Ride Responsibly
Using Stolen BMX products involves inherent risks. These products should be installed or assembled by a qualified bike shop and used only as intended by the bicycle manufacturer. Always adhere to any enclosed instructions during product installation. Do not use any product that appears defective or damaged. The purchaser and user assume all risks associated with the use of these products. Always prioritize safety and responsible riding practices.
