At usabikers.net, we are committed to ensuring you are completely satisfied with your purchase, especially when it comes to high-performance e-bikes like the stealth bomber. We understand that sometimes a product might not meet expectations, or issues can arise during shipping. That’s why we offer a straightforward refund policy to give you peace of mind when buying your e-bike stealth bomber.
14-Day Window for Stealth Bomber E-Bike Returns
You have 14 days from the date you receive your E Bike Stealth Bomber to request a refund. This period allows you ample time to inspect your new bike and ensure it meets your needs. If, upon arrival, your stealth bomber e-bike is faulty, damaged, or has missing parts, you are eligible to return it for a full refund or an exchange.
It is crucial to conduct a thorough unpacking inspection before signing for your delivery. If immediate unpacking isn’t possible, we strongly recommend creating an unboxing video. This video can serve as vital evidence should any shipping damage be discovered later. Please be aware that minor cosmetic issues, such as a scratch or chip on the paint of your e bike stealth bomber, while potentially eligible for a discount, do not qualify for a warranty replacement or return once the delivery is signed for.
Conditions for E-Bike Stealth Bomber Refunds
To be eligible for a refund on your stealth bomber e-bike, certain conditions must be met. The item must be returned in new and unused condition, with all original tags still attached, and in its original packaging. You will also need to provide a receipt or proof of purchase to process your return.
Crucially, you must obtain written approval from usabikers.net (Zappscycles) before sending back any item. Returning your e bike stealth bomber without prior written consent from usabikers.net will void your refund eligibility, and you will be responsible for the shipping costs to have the item returned to you, or you may forfeit the item entirely.
To reiterate the key eligibility points for a stealth bomber e-bike return:
- The e-bike must be unused and in the exact condition you received it.
- It must be returned in its original packaging.
- A receipt or proof of purchase is required.
- The reason for return must be due to a fault or damage. We do not offer refunds if you simply change your mind after purchasing your e bike stealth bomber.
- In cases where you have not received your order within 90 days of the order date, and you possess your order number and proof of purchase, you may be eligible for a refund.
- This refund policy applies to items purchased at full retail price. Please note that sale items are not eligible for refunds. Discounted items cannot be refunded.
Understanding the Refund Process and Timeframe
Once a return is initiated and approved for your e bike stealth bomber, please be aware that refunds can take time to process. It may take approximately 3-6 weeks for the returned e-bike to be shipped back to our supplier and undergo inspection. Following inspection, please allow an additional 5-7 business days for the refund to be processed and reflected in your account.
How to Contact Us to Initiate a Return
To start the return process for your e bike stealth bomber, please contact us via email at [email protected]. In your email, clearly describe the issue you are experiencing with your e-bike and include relevant pictures to illustrate the problem.
If your return request is approved and accepted, we will send you a return shipping label along with detailed instructions on how and where to send your package.
Please remember that the customer is responsible for all return shipping costs associated with returning an e bike stealth bomber. This return shipping cost will be deducted from the total refund amount.
We are here to help ensure a smooth and fair process. If you have any questions regarding our refund policy for your e bike stealth bomber, please do not hesitate to contact us at [email protected].
