Navigating the world of electric bikes can be exciting, but sometimes questions arise, especially concerning your Electric Bike Engine. This guide addresses frequently asked questions about your Engine Pro e-bike, ensuring a smooth and enjoyable riding experience.
Shipping Information for Your E-bike Engine Kit
Q: When will my e-bike engine kit be shipped?
- In Stock: For items currently in stock, order processing begins within 2 business days after order confirmation. Your order will be dispatched on the third business day.
- Pre-order: Shipping timelines for pre-order items are detailed on the specific product page. Please refer to that page for accurate shipping estimates.
- No Stock: Similarly, for items currently out of stock, refer to the product page for information on restock and shipping times.
Typically, you can expect delivery within 7 to 10 business days after your order ships from our Poland warehouse.
Please Note: Delivery exclusions apply to remote areas and islands. For specific shipping needs or urgent delivery requests, please contact our customer service team at [email protected]. For comprehensive details on shipping policies, including locations and costs, please consult our dedicated Shipping Policy page.
Accessing the Engine Pro User Manual
Q: Where can I find the user manual for my Engine Pro electric bike engine?
A: For detailed instructions and information about your Engine Pro e-bike engine, please click here to access the Engine Pro User Manual in PDF format. This manual provides comprehensive guidance on operation, maintenance, and safety.
Installation and Setup of Your Electric Bike Engine
Q: How do I install the Engine Pro e-bike engine kit?
A: Step-by-step installation instructions for your Engine Pro e-bike are available. Please click here to view a detailed guide that will walk you through the process.
Throttle Control: Enabling and Disabling
Q: How do I disable the throttle on my Engine Pro e-bike?
A: To disable the throttle feature on your Engine Pro e-bike, please click here to watch a video tutorial demonstrating the necessary steps.
Q: How do I activate the throttle on my Engine Pro e-bike engine?
A: If you wish to activate the throttle on your Engine Pro e-bike, please click here to view a video guide that will show you how to enable this feature.
Display Settings: Changing Units and Restoring Defaults
Q: How do I switch between kilometers and miles on my Engine Pro e-bike display?
A: To change the displayed unit from ‘KM’ to ‘Miles’ or vice versa on your Engine Pro e-bike display, please click here to access a video tutorial outlining the process.
Q: How do I restore my Engine Pro e-bike to factory settings?
A: If you need to reset your Engine Pro e-bike to its original factory settings, please click here to view a video demonstrating the steps to restore factory defaults.
Adjusting Speed Limits on Your E-bike Engine
Q: How can I set the speed limit of my Engine Pro e-bike to 25 km/h?
A: To set the speed limit of your Engine Pro e-bike to 25 km/h, please click here to watch a step-by-step video guide.
Q: How do I increase the speed limit of my Engine Pro e-bike to 48 km/h?
A: If you wish to increase the speed limit of your Engine Pro e-bike to 48 km/h, please click here to view a video tutorial detailing the process.
Addressing Unusual Engine Noises
Q: Why is my e-bike engine making a strange noise, like a vibration, when accelerating?
A: It’s common for powerful e-bike engines to produce some operational noise due to the flywheel rotation. This is generally normal and doesn’t affect the performance or safety of your Engine Pro e-bike. However, if you have significant concerns, please record a video of the noise and contact our customer service team at [email protected] for further assistance.
Headset Adjustments and Installation
Q: How do I properly adjust the Engine Pro headset, and how is it installed on a new bike?
A: For guidance on adjusting your Engine Pro headset and installing it on a new bicycle, please click here to view a video tutorial.
Modifications and Component Changes
Q: Can I modify components on my e-bike, such as brakes, chains, gears, or generators?
A: If you are not experienced with bicycle mechanics, we advise against making modifications yourself. If modifications are necessary, please contact our customer service team at [email protected] first to confirm compatibility and avoid potential issues.
Derailleur and Chain Issues
Q: My bicycle chain is scratching against the wheel, gear changes are difficult, and the derailleur appears deformed. What should I do?
A: If the derailleur guard is touching the derailleur screw, it needs to be adjusted. Pull the derailleur guard outwards to maintain a distance of approximately 15mm between the transmission and the guard. This should resolve chain scratching and gear shifting problems.
Power Loss and Bike Not Turning On
Q: What should I do if my Engine Pro e-bike won’t turn on or loses power while riding?
A: If you are experiencing power issues with your Engine Pro e-bike, please click here to access a video guide on troubleshooting power loss and bike startup problems.
This FAQ aims to provide helpful solutions and information regarding your Engine Pro electric bike engine. For any further questions or concerns, please do not hesitate to contact our customer service team. Enjoy your ride!
