Getting your new GhostCat bike to you efficiently is a top priority. Here’s everything you need to know about our shipping process within Australia.
Local Pickup Option
For customers near Newcastle, NSW, we offer free local pickup from our warehouse. If you’d like to collect your GhostCat bike in person, please contact us via email in advance to arrange a suitable pickup time. We need a little time to prepare your order. We’ll provide the warehouse address once your pickup is confirmed.
Order Processing Times
Once you place your order for your GhostCat bike, we aim to process it within 1 to 3 business days. As soon as your order is dispatched from our warehouse, you will receive a shipping confirmation email. This email will include your tracking information so you can easily monitor your delivery.
Shipping Methods and Estimated Delivery Times
For Ghostcat Bikes currently in stock at our local warehouse, we use standard shipping. Delivery typically takes 5-7 business days from dispatch.
Please note that delivery times are estimates and may vary depending on your exact location within Australia. Unforeseen circumstances, such as weather events or public holidays, can sometimes affect delivery schedules, but we will always do our best to get your GhostCat bike to you as quickly as possible.
Shipping Costs
Shipping costs for your GhostCat bike are calculated at checkout. The final cost will depend on the shipping method selected and your delivery destination within Australia. You’ll see the shipping cost clearly before you finalize your purchase.
Delivery Assistance and Issues
If your GhostCat bike doesn’t arrive within the estimated timeframe, please don’t hesitate to contact our customer service team. We are here to assist you with any delivery-related questions or concerns. We are committed to resolving any issues and ensuring you receive your GhostCat bike.
Risk of Loss
Please be aware that the risk of loss or damage to your GhostCat bike transfers to you once it has been successfully delivered to your specified shipping address. To ensure smooth delivery, please double-check that you provide accurate and complete shipping information when placing your order.
Australian Shipping Only
Currently, we only ship GhostCat bikes to addresses within Australia. We do not offer international shipping at this time. We appreciate your understanding.
Get in Touch
If you have any questions or require further clarification regarding the shipping of your GhostCat bike, please feel free to contact our customer service team at [email protected]. We’re happy to help!
Preorder Information for GhostCat Bikes
Preorder times for GhostCat bikes can vary based on stock availability. The current estimated wait time for preorder bikes is approximately 4-6 weeks. Rest assured, we will keep you informed every step of the way. We will send notifications about any changes to the estimated timeframe and provide regular updates on your order status. Thank you for your patience – we know it’s worth the wait! We are confident you will love your new GhostCat bike and joining our amazing community of riders.
