At Electric Ride Co., we understand that purchasing a Mototec Dirt Bike is a significant investment, and your satisfaction is our top priority. We strive to provide exceptional customer service and ensure a smooth purchasing experience, including clear and straightforward return policies. As an authorized dealer of MotoTec products, we adhere to MotoTec’s manufacturer return policies while also providing our own Electric Ride Co. return terms to give you comprehensive coverage and peace of mind.
This guide will detail the return policies applicable to MotoTec dirt bikes purchased through Electric Ride Co. Understanding these policies will help you navigate the return process should you need to, ensuring a fair and efficient resolution. Please take the time to read both the MotoTec Return Policy and the Electric Ride Co. Return Terms outlined below, as they work in conjunction to define your return options.
Understanding the MotoTec Return Policy for Dirt Bikes
MotoTec USA, the manufacturer of MotoTec dirt bikes, has specific guidelines for product returns. It is important to note that MotoTec USA does not accept unauthorized returns. If you need to initiate a return for your MotoTec dirt bike, the first step is to contact Electric Ride Co. at [email protected]. We will guide you through the process and, if your return meets the conditions set forth by MotoTec, we will issue a Return Authorization number (RA#). This RA# must be clearly marked on your return packaging.
Unless the return is due to an error on our part, customers are responsible for all return shipping costs. Additionally, the original shipping charges are non-refundable, and a 10% restocking fee will be applied to all returns. To ensure your return is accepted, it is crucial to include your invoice number or date of sale with the returned item.
To be eligible for a full refund or credit, the MotoTec dirt bike must be returned in 100% new condition. This means the dirt bike must not have been assembled or used. Once the box has been opened and assembly has begun, the dirt bike is no longer eligible for return. Returned items must be in transit back to MotoTec USA within 10 days of receiving your RA# and will undergo a thorough inspection upon arrival before any refund or credit is issued.
Handling Damaged or Defective MotoTec Dirt Bikes
Electric Ride Co. and MotoTec USA are committed to ensuring you receive your MotoTec dirt bike in perfect condition. If your dirt bike arrives with shipping damage or missing/defective parts, MotoTec USA will ship free replacement parts to rectify the issue. This free shipping for warranty parts is applicable within the 48 contiguous states. Customers are responsible for replacing these parts themselves.
Important Note: Replacements for purely cosmetic surface damage, such as minor scratches, may not always be possible.
In cases of major damage that cannot be resolved with replacement parts under warranty, MotoTec USA may authorize a full refund upon return of the damaged dirt bike. It is imperative to report any damage to us within 10 days of receiving your MotoTec dirt bike. Failure to report damage within this timeframe may result in the shipping companies denying the damage claim, and the customer becoming responsible for shipping charges. For MotoTec dirt bikes shipped via LTL Freight, any damage must be clearly noted with the delivery driver on the delivery receipt at the time of signature. For concealed damage discovered later, you must notify us within 5 days of receipt to ensure the claim is honored.
Packaging Requirement: Retaining the original packaging is crucial for any return. Please keep the original box and packaging materials, as returns may be refused if the original packaging is not used for the return shipment.
Addressing Incorrect Product Information
While we strive for accuracy, product specifications and images on our website are provided by manufacturers and may occasionally contain errors or be outdated due to product improvements. MotoTec USA and Electric Ride Co. are not responsible for original or return shipping fees if the actual MotoTec dirt bike differs slightly from the listed specifications or pictures. We encourage you to contact us if you need to confirm specific details about a MotoTec dirt bike before placing your order to avoid any discrepancies.
Electric Ride Co. Return Terms for MotoTec Dirt Bikes
In addition to MotoTec’s manufacturer policy, Electric Ride Co. has established the following return terms to provide further clarity and support for your MotoTec dirt bike purchase:
- Condition for Return: To be eligible for a return under Electric Ride Co.’s terms, your MotoTec dirt bike must be in the same condition as you received it – unused, unassembled, and in its original packaging.
- Return Requests: To request a return, please email us at [email protected] with your order number.
- Return Instructions: If your return request is approved, we will provide you with detailed instructions on how and where to send your return package. Returns sent without prior authorization will not be accepted.
- Restocking Fees: Electric Ride Co. does not impose restocking fees. However, if the manufacturer, MotoTec, charges a restocking fee, this fee will be passed on to the customer. Any applicable restocking fees will be clearly indicated on the product page.
- Administrative and Processing Fees: For returns due to personal reasons (i.e., not due to product defect or error), a 5% fee will be charged to cover administration and merchant processing costs.
- Shipping Costs: If your MotoTec dirt bike order has already shipped, you will be responsible for the actual return shipping charges. Original shipping charges included in the purchase price are non-refundable.
- Refund Calculation: Refunds will be for the product price, minus any applicable fees and charges (restocking or administrative fees, if applicable).
- Refund Processing: Refunds will be credited back to the original payment method used for the purchase. Please allow up to 5 business days for the refund to be processed after the returned MotoTec dirt bike is received and inspected.
Additional Important Return Information
- Customer Responsibility: It is the customer’s responsibility to ensure the MotoTec dirt bike is returned in new, resalable condition. Refunds are only issued after the returned item has been received and thoroughly inspected.
- Damage During Return Shipping: If a returned MotoTec dirt bike is damaged during return transportation due to inadequate packaging by the customer, it is the customer’s responsibility to file a claim with the shipping carrier. In such cases, a refund cannot be issued by Electric Ride Co.
- Return Inspection and Notification: Once your return is received and inspected, we will notify you via email regarding the receipt and the approval or rejection of your refund request.
- Refund Approval: If your return is approved, your refund will be processed, and a credit will be automatically applied to your original payment method.
MotoTec Dirt Bike Order Cancellations
- Cancellation Fee: All cancelled MotoTec dirt bike orders are subject to a 5% cancellation fee.
- Fee Coverage: This fee covers administrative costs and non-refundable merchant card processing fees incurred even on refunded transactions.
- Pre-Shipment Cancellation: If your MotoTec dirt bike order has not yet shipped, the 5% cancellation fee is the only charge you will incur.
- Post-Shipment Cancellation: If your MotoTec dirt bike order has already shipped, the standard return procedure applies, and additional fees, such as original shipping costs, return shipping costs, and potential restocking fees, will be applicable.
Damages Upon Arrival
Upon delivery of your MotoTec dirt bike, carefully inspect the packaging. If you notice any damage, make sure to note it when signing for the delivery. If your MotoTec dirt bike does arrive damaged, please promptly send photos of the damage to [email protected], and we will work to resolve the issue as quickly as possible.
Defective MotoTec Dirt Bike Merchandise & Warranty
All MotoTec dirt bikes sold by Electric Ride Co. are covered by MotoTec’s manufacturer warranty policies. You can find specific warranty information for each MotoTec dirt bike model under the “WARRANTY” tab on the respective product page. If you discover any manufacturer’s defects, please contact us, and we will assist you in obtaining replacement parts or a product replacement under the warranty.
Packaging for Defective Returns: For returns of defective MotoTec dirt bikes, customers are responsible for repackaging the product in the original packaging. Please retain the original packaging, even if damaged, as it can often be patched up for return shipping. Some MotoTec suppliers may refuse returns if the original packaging is not used.
Addressing Incorrect Product Information Again
As mentioned previously, product specifications and images are provided by manufacturers and may not always be completely accurate. Electric Ride Co. is not responsible for shipping fees in cases where the actual MotoTec dirt bike specifications or pictures differ slightly from those listed on our website. Please contact us to confirm any critical specifications before ordering your MotoTec dirt bike.
Exchanges
Electric Ride Co. does not currently offer direct exchanges. If you wish to exchange your MotoTec dirt bike for a different model or item, you will need to initiate a return for the original order and place a new order for the desired item separately.
Contact Us for MotoTec Dirt Bike Return Inquiries
If you have any questions or require clarification regarding the return policy for MotoTec dirt bikes or need assistance with a return, please do not hesitate to contact our customer support team:
E-mail: [email protected]
Call: +1 (888) 897 0774
