At Electric Ride Co., we are committed to ensuring your satisfaction. We understand that purchasing online, especially for items like Mototec Electric Dirt Bikes, requires trust and clear policies. That’s why customer service is a cornerstone of our business, and we strive to exceed your expectations at every turn. As an authorized dealer and distributor for all brands featured on our website, you can be confident in the authenticity and quality of your purchase. Every product we sell, including our range of mototec electric dirt bikes, is backed by the full manufacturer’s return/refund and warranty policies.
For most products available at Electric Ride Co., the return window varies between 7 to 30 days, depending on the specific brand. Because we are authorized dealers, we strictly adhere to each manufacturer’s individual policies. Therefore, it’s essential to familiarize yourself with the return policy applicable to your chosen product. Below, you’ll find the MotoTec Return Policy, which applies to all mototec electric dirt bikes and related items. Please read this policy carefully in conjunction with the general Electric Ride Co. Return Terms outlined further below to fully understand the return process for your mototec electric dirt bike.
MotoTec Return Policy for Electric Dirt Bikes
MotoTec USA mandates that all returns must be authorized. If you need to initiate a return for your mototec electric dirt bike, please reach out to us at [email protected] to begin the process. If your return meets the conditions detailed below, we will provide you with a Return Authorization number (RA#), which must be clearly marked on your return packaging.
Unless the return is a direct result of an error on our part, customers are responsible for all return shipping costs, as well as the original shipping fees and a 10% restocking fee. To process any return, we require the original invoice number and date of sale. Returns will not be accepted without this information.
To qualify for a refund or credit, the mototec electric dirt bike must be returned in 100% new condition. Crucially, once the box has been opened and the product has been assembled, it is no longer eligible for return. Returned items must be in transit back to MotoTec USA within 10 days from the date you received the product. All returned items, including mototec electric dirt bikes, will undergo a thorough inspection before any refund or credit is issued.
Handling Damaged or Defective MotoTec Electric Dirt Bikes
MotoTec USA is committed to resolving issues arising from shipping damage or products arriving with missing or defective components. If your mototec electric dirt bike arrives damaged or with missing parts, MotoTec USA will ship replacement parts free of charge. Please note that free shipping for warranty parts is limited to the 48 contiguous United States. Customers outside this area may be responsible for shipping costs. Customers are expected to install these replacement parts themselves.
Important Note: Replacements may not be provided free of charge for purely cosmetic surface damage like scratches.
In cases of major damage that cannot be resolved through warranty repairs, MotoTec USA will authorize a return for a full refund. It is imperative to report any damage to us within 10 days of receiving your mototec electric dirt bike. Failure to report damage within this timeframe may result in the shipping companies denying the damage claim, and the customer will be responsible for all associated shipping charges. For mototec electric dirt bikes shipped via LTL Freight, any damage must be clearly noted with the driver on the delivery receipt at the time of signature. For concealed damage discovered after delivery, notification must be given within 5 days of receipt to ensure claim eligibility.
Packaging is Key: Original packaging is mandatory for all returns of mototec electric dirt bikes and other products. Please retain the original packaging, as returns may be refused if it is not used.
Addressing Incorrect Product Information
While we strive for accuracy, product specifications are provided by manufacturers and may occasionally contain errors. Similarly, product images may not always perfectly reflect minor updates or improvements over time. MotoTec USA and Electric Ride Co. are not responsible for original or return shipping fees if the actual mototec electric dirt bike specifications or appearance differ slightly from what was initially displayed. If you require absolute confirmation on any specific aspect of a mototec electric dirt bike before placing your order, please contact us, and we will gladly assist you.
Electric Ride Co. General Return Terms
These terms apply in conjunction with the MotoTec Return Policy and cover broader aspects of returns at Electric Ride Co., including mototec electric dirt bikes.
- Condition for Return: To be eligible for a return, your mototec electric dirt bike must be in the same condition you received it – unused and in its original packaging.
- Initiating a Return: Return requests can be started by emailing [email protected] with your order number. We will guide you through the process for returning your mototec electric dirt bike.
- Return Instructions: Once your return request is approved, we will provide detailed instructions on how and where to send your package.
- Unauthorized Returns: Items, including mototec electric dirt bikes, returned without prior return authorization will not be accepted.
- Restocking Fees: Electric Ride Co. does not impose restocking fees. However, if the manufacturer, in this case MotoTec, charges a restocking fee, this will be passed on to the customer. Restocking fees from suppliers range from 0% to 30% and are usually indicated on the product page where possible.
- Administrative and Processing Fees: For returns due to personal reasons unrelated to product defect or error on our part, a 5% fee will be applied to cover administration and merchant processing costs.
- Return Shipping Costs: If your mototec electric dirt bike order has already shipped, you will be responsible for the actual return shipping charges.
- Non-Refundable Shipping: Original shipping charges included in the purchase price are non-refundable.
- Refund Amount: Refunds will be for the product price, minus any applicable fees and charges as outlined in these policies.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Refund Processing Time: Please allow 5 business days for your refund to be processed after the returned mototec electric dirt bike is received back at our facility.
Additional Return Information
- Customer Responsibility for Return Condition: It is the customer’s responsibility to ensure the mototec electric dirt bike is returned in new, resalable condition. Refunds are only processed after returned items are received and inspected.
- Damage During Return Shipping: If a returned mototec electric dirt bike is damaged during transit back to us, it is the customer’s responsibility to file a claim with the shipping carrier. In such cases, no refund can be issued by Electric Ride Co.
- Return Inspection and Notification: Once your return is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund.
- Refund Issuance: If approved, your refund will be processed, and credit will be automatically applied to your original payment method.
Order Cancellations
- Cancellation Fee: All canceled orders are subject to a 5% cancellation fee. This applies to mototec electric dirt bike orders as well.
- Fee Coverage: This fee covers administrative costs and non-refundable merchant card processing fees incurred even on refunded transactions.
- Pre-Shipment Cancellation: If your mototec electric dirt bike order has not yet shipped, the 5% cancellation fee is the only charge you will incur.
- Post-Shipment Cancellation: If your order has been shipped before cancellation, the standard return procedure applies, and additional fees, including original and return shipping costs, and potential restocking fees, will be applicable. We reiterate that Electric Ride Co. does not add restocking fees but passes through any manufacturer fees.
Damages Upon Arrival
Upon delivery of your mototec electric dirt bike, thoroughly inspect the packaging. If you notice any damage, make sure to note it when signing for the delivery. If your item arrives damaged, please immediately send photos to [email protected], and we will promptly address the issue.
Defective MotoTec Electric Dirt Bikes
All mototec electric dirt bikes are covered by the manufacturer’s warranty policies. Warranty information for each product can be found on the “WARRANTY” tab of the respective product page. If you discover any manufacturer’s defects with your mototec electric dirt bike, please contact us, and we will assist you in obtaining parts or arranging for a product replacement.
For returns of defective products, including mototec electric dirt bikes, it is the customer’s responsibility to repackage the product in its original packaging. Please retain the original packaging, even if damaged, as it can often be patched up. Some suppliers, including MotoTec, may refuse returns if the original packaging has been discarded.
Discrepancies in Product Information
As mentioned earlier, product specifications and images are provided by manufacturers and may not always be entirely accurate. Electric Ride Co. is not liable for original or return shipping fees if there are minor discrepancies between the listed specifications or pictures and the actual mototec electric dirt bike you receive. Please contact us if you need to confirm specific details before ordering.
Exchanges
Electric Ride Co. currently does not offer direct exchanges. If you wish to exchange your mototec electric dirt bike for a different item, you will need to return the initial order following the return procedure and then place a new order for the desired item separately.
Contact Us
If you have any questions regarding the return policy for mototec electric dirt bikes or any other inquiries, please do not hesitate to contact us:
E-mail: [email protected]
Call: +1 (888) 897 0774
