After lurking in cycling forums for months, I felt compelled to share my experience with a Pure Fix Bike. While the glow-in-the-dark fad might be questionable for practicality and security, the Pure Fix bike itself has proven to be a worthwhile purchase. Having ridden mine for a couple of months now, I can confidently say it’s a great entry-level fixed gear option, although the market offers alternatives at various price points. What truly sets Pure Fix apart, in my experience, is their exceptional customer service, a rare find for online purchases in this price range.
When my pure fix bike arrived, unfortunately, it sustained shipping damage in the form of a bent spoke. Reaching out to Pure Fix customer service, I was immediately impressed by their responsiveness. They offered a generous $60 refund to compensate for the inconvenience. This more than covered the minimal $15 repair cost at my local bike shop, turning a potential negative into a testament to their customer care.
Beyond the customer service, the aesthetics of the pure fix bike are undeniably appealing. It’s a visually striking bicycle. However, realistically, some components are entry-level and will likely require upgrades for anyone progressing into more serious cycling. Parts like the pedals, seat, brake levers, and possibly the brakes themselves are areas where seasoned cyclists might seek improvements. It’s worth noting, though, that this is almost universally true for any bike purchased around the $300 price point; component upgrades are often expected as riders advance.
The stock gearing on the pure fix bike, a 44-16 ratio, strikes a good balance. It allows for a comfortable cadence at a decent speed, making it well-suited for navigating city streets and urban environments. Even on longer rides of around 50 kilometers, the gearing performs adequately. Just be aware that you won’t be maintaining the same pace as someone on a geared road bike, which is understandable given the single-speed nature of a fixed gear.
Overall, I wholeheartedly recommend pure fix bikes, especially for urban cyclists seeking a stylish and affordable fixed gear option. My personal experience has been free of any quality defects, and the initial shipping damage was promptly and generously addressed by their outstanding customer service team.
Finally, before making my purchase, I had read about previous rim strip issues with Pure Fix bikes. I contacted their customer service to inquire, and they assured me that since January, they had upgraded to a thicker rim tape to resolve this problem. This proactive approach to addressing customer feedback further solidified my positive impression of Pure Fix as a company.
