We want you and your little one to be absolutely thrilled with your new Woom 1 Balance Bike. We believe in our products, and we want you to feel confident in your purchase. That’s why, if for any reason, your Woom 1 balance bike doesn’t meet your expectations, you can return it to us within 30 days of purchase – and we mean no questions asked.
We understand that buying a balance bike online is a big decision. You want to make sure it’s the perfect fit for your child, and sometimes, despite thorough research, it might not be quite right. To give you complete peace of mind, we will refund the full product cost of the Woom 1 and even cover the return shipping. Please note, however, that we are unable to refund the original shipping cost from your initial purchase. Once we receive your returned Woom 1 balance bike, we’ll process your refund for the product and return shipping within 5-7 business days.
Simple Steps to Return Your Woom 1 Balance Bike
Returning your Woom 1 balance bike is designed to be as straightforward as possible. To start the return process, simply click on the link below. To ensure your return is processed efficiently, especially if you are returning multiple items or considering an upcycle, please take a moment to read the following helpful tips.
Keys to a Smooth Return
- Separate Returns for Multiple Items: If you are returning a Woom 1 balance bike along with other larger items like a helmet, bike rack, freewheel, or fenders that won’t comfortably fit in a single box, please initiate two separate returns. For instance, one return can be for the Woom 1 balance bike itself, and a separate return for the helmet or larger accessory.
- One Bike, One Return: If you are returning more than one Woom 1 balance bike, please ensure you create a separate return request for each individual bike. This helps us process each return accurately and quickly.
- Choose the Right Reason: Selecting the correct reason for your return is important as it ensures you receive the appropriate return shipping label automatically. This step helps expedite the process and makes everything smoother for you.
We cover all domestic shipping costs associated with the return after the initial delivery to you. We will provide you with a prepaid return shipping label. All you need to do is pack up your Woom 1 balance bike and drop it off at the designated shipper.
If you have any questions or need assistance with your return, please don’t hesitate to reach out. You can email us at [email protected] or call us directly at 855-966-6872. We are always here to help make your experience with Woom Bikes positive and hassle-free.
