At Usabikers.net, we are committed to providing you with the best value, quality Framed Bikes, and a wide selection to choose from. We want you to be completely satisfied with your purchase. If for any reason you need to return a product, our return policy is designed to be as straightforward and customer-friendly as possible. You can return most unused items, including framed bikes, for a refund or exchange, less shipping costs, within 90 days from your purchase date, unless otherwise specified in the exceptions and exclusions outlined below. Refunds will be processed back to your original payment method.
Initiating Your Return for Online Framed Bike Orders
For purchases made through our website, please reach out to our dedicated customer service team at 1-800-409-7669. This initial contact is important to ensure your return or exchange is properly documented and to address any questions you might have. Our team will guide you through the return process, and in most cases, provide you with a return authorization. Rest assured, once you initiate the return process, we will be ready to process your framed bike return as soon as it arrives back to us.
Exceptions and Exclusions to Our Return Policy
While we strive to accommodate returns whenever possible, there are certain exceptions and exclusions to our policy. Please review the following carefully to understand which items are subject to different return conditions:
Non-Returnable Items
Certain items are considered non-returnable due to their nature or specific regulations. These include: outboard motors, trolling motors, EPIRBs, boats, SPOT devices, life rafts, PLBs, Class B AIS, items with expiration dates, custom-made or cut items, special order items, rigging, generators, electronic charts, mattresses, flares, hazardous items, licenses, and gift cards. For these non-returnable items, including components that might be part of framed bikes (though unlikely), if you believe the product is defective, please contact the manufacturer directly for returns or exchanges as per their warranty policy.
30-Day Return Window for Specific Items
We offer a 30-day return window for certain items, provided they are unopened and unused. This category includes electronics, skateboards, bikes (including framed bikes), software, bedding, canoes, tents, drones, and kayaks. If you wish to return any of these items, including your framed bike, please ensure it is within 30 days of purchase and in its original, unopened condition.
Returns After 30 Days
After the initial 30-day period, if you encounter a defect with your framed bike or any other product, returns or exchanges must be handled directly with the manufacturer. Their warranty will cover any potential defects after this period.
Clearance and Outlet Items
Items purchased from our clearance or outlet sections are sold “as is.” This means that unfortunately, we cannot accept returns or exchanges on clearance and outlet items at any time. These sales are final.
Installed Items
Once a framed bike or any other item has been installed or used, we are unable to accept a return or exchange. We encourage you to inspect your purchase thoroughly upon arrival before installation. If, after installation, you discover a defect, the product must be returned to the manufacturer directly for warranty service.
Returns on Items with Promotional Discounts
If you return an item that was part of a promotional discount, the refund will be prorated. The value of the discount, any free product received, or gift card value will be deducted from the reimbursement for the returned items. Items received as part of a free gift promotion can only be exchanged if they are damaged or defective and for a direct replacement of the same free gift item only. Gift cards cannot be exchanged for cash or applied to previous purchases.
Conclusion: Your Satisfaction with Framed Bikes is Our Priority
We aim to make your experience with usabikers.net and your framed bike purchase a positive one. This return policy is in place to ensure fair practices while providing you with ample opportunity to return items if needed. If you have any questions regarding our return policy or a specific situation, please do not hesitate to contact our customer service team. We are here to help!
