Electric Ride Co. proudly stands as an authorized dealer for Hiboy, ensuring that every electric bike and product you purchase is backed by Hiboy’s comprehensive manufacturer warranty. We understand the importance of peace of mind when investing in an electric bike, and Hiboy is committed to providing robust coverage against manufacturing defects.
Should you encounter any issues with your Hiboy Electric Bike, our dedicated support team is here to assist you. Simply reach out to us at +1 (888) 897 0774 or email [email protected], and we will guide you through the process of filing a warranty claim with Hiboy.
Understanding the Hiboy Warranty Policy
Hiboy electric bikes are designed for durability and performance, and their warranty policy reflects this commitment to quality. For the original purchaser, Hiboy offers a 1-year all-inclusive warranty covering manufacturing defects. This extensive coverage ensures that you are protected against unforeseen issues that may arise from normal use of your electric bike. It’s important to note that accessories may have separately defined warranty periods, so always refer to the specific product documentation.
Warranty Duration: Key Components Covered
For the majority of components on your Hiboy electric bike, you benefit from a 12-month warranty. This broad coverage applies to most parts, giving you confidence in the overall reliability of your purchase. For critical components such as the motor and battery, Hiboy provides a 6-month warranty, acknowledging their central role in the bike’s performance and longevity.
Who is Covered by the Hiboy Warranty?
Hiboy’s warranty extends to protect you, the customer, when you purchase through authorized channels. This warranty is specifically for:
- Direct Purchases: Any Hiboy electric bike or product purchased directly from Hiboy’s official website or through authorized dealers like Electric Ride Co. is fully covered.
- Authorized Resellers: Purchases made through Hiboy’s trusted distributors and retailers, including major platforms like Walmart and Amazon, are also eligible for warranty coverage. Claims for these purchases are efficiently managed directly through Hiboy, ensuring a consistent and reliable process regardless of where you bought your bike.
Battery Warranty Details
The battery is a vital component of any electric bike, and Hiboy provides a specific warranty to address potential battery concerns. Hiboy offers a 6-month prorated warranty for batteries, structured to provide support throughout the initial ownership period.
- First 6 Months: If your battery proves to be defective within the first six months of service, Hiboy will take care of it. They will repair or replace the defective battery at no cost to you. Crucially, if your battery is repaired or replaced under warranty, the warranty period continues from the original purchase date of your electric bike – it does not reset.
- After 6 Months: Beyond the initial 6-month period, while free replacements are no longer provided, Hiboy continues to support its customers. Should you require a new battery after this period, Hiboy offers discounted rates to make replacement more affordable. Any new battery purchased under this program will come with a fresh 6-month warranty starting from the date of purchase of the new battery.
- No Cash Reimbursement: It’s important to note that Hiboy’s battery warranty policy focuses on repair or replacement and does not include cash refunds for battery issues.
- Battery Defect Assessment: Hiboy’s expert team will directly assess any battery issues to determine if a defect exists and to process warranty claims efficiently.
What the Hiboy Limited Warranty Does Not Cover
While Hiboy’s warranty is comprehensive, it’s essential to understand what is not covered under the Limited Warranty. This primarily comes down to the cause of the damage.
- Damage Caused by Human Factors: The warranty will not cover damage that is determined to be caused by human actions, misuse, accidents, neglect, or improper maintenance. This includes damage resulting from unauthorized modifications, overloading, or using the electric bike outside of its intended purpose.
- Damage Not Caused by Human Factors: Conversely, the warranty will cover defects and malfunctions that are not attributable to human actions. This includes manufacturing defects and issues that arise from normal and intended use of the electric bike, adhering to Hiboy’s guidelines and specifications.
Making a Warranty Claim: The Process
To initiate a warranty claim, it’s a straightforward process designed to be user-friendly. All warranty claims must be directed to Hiboy’s dedicated support email: [email protected].
When submitting your claim, please ensure you include the following:
- Proof of Purchase: You must provide valid proof of purchase to verify the warranty coverage period.
- Photos or Videos: Include clear photos or videos that clearly illustrate the damage or defect you are claiming. Visual evidence is crucial for efficient assessment and processing of your claim.
Before submitting a formal claim, Hiboy encourages you to first contact their support team at [email protected]. Often, issues can be resolved with simple troubleshooting or guidance, potentially avoiding the need for a full warranty claim.
Claim Processing: Valid warranty claims will be processed by Hiboy within the warranty period (1 year for most parts, 6 months for accessories) from the date of your original purchase.
Evidence Requirement: Hiboy requires visual evidence (photos or videos) of the damaged product before any replacement parts can be authorized. Customers are requested to provide this evidence via email to expedite the claim process.
Shipping Damage Claims: Handling Transportation Issues
In rare instances, damage may occur during the shipping and transportation of your electric bike. If you receive your Hiboy electric bike and notice shipping damage, it’s important to act promptly.
- Contact Support Immediately: Report shipping damage to [email protected] as soon as possible.
- Provide Photo/Video Proof: Similar to warranty claims, include photos or videos clearly showing the shipping damage.
Important Notice: Hiboy has a strict 7-day policy for shipping damage claims. Claims reported later than 7 days from the receipt of your product will not be accepted. Therefore, inspect your electric bike thoroughly upon arrival and report any shipping damage without delay.
Repair Service: Parts Replacement
For repair services covered under warranty, Hiboy’s policy is to provide free replacement parts. This ensures that you can get your electric bike back in working order with genuine Hiboy components, maintaining its quality and performance.
Accessories and Minor Damage: It is important to note that free accessories are not eligible for replacement or compensation specifically for minor cosmetic damages like scratches that may occur during transportation. The focus of the repair service is on functional defects covered under the warranty.
Limitation of Damages: Scope of Liability
To the extent permitted by law, Hiboy’s liability under this warranty is limited to the repair or replacement of defective parts. Hiboy shall not be liable for any incidental, indirect, special, or consequential damages. This includes, but is not limited to, losses such as profits, revenue, or data that may result from a breach of warranty or any other legal theory, even if Hiboy has been informed of the potential for such damages.
It’s worth noting that some jurisdictions may not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not fully apply in all locations.
This comprehensive warranty policy is designed to give Hiboy electric bike owners confidence and support, ensuring a positive ownership experience. Remember to always refer to the official Hiboy warranty documentation for the most accurate and up-to-date information.
